As a Fexa store user, users are able to login and see the work orders and other items pertaining to their facility. Store users can also retrieve your password and access help materials from the login screen.
Logging Into Fexa
Navigate to the URL for your Fexa site. Example format: https://CUSTOMER.fexa.io/
Type in the Username (email address)
Type in your password (Fexa passwords are case sensitive, a minimum of 8 characters, and must contain at least one uppercase letter and one lowercase letter)
Click the “Login” button to log into Fexa.
Please be aware that 5 unsuccessful login attempts will lock you out of your Fexa account for 20 minutes.
To Retrieve Forgotten Password
Enter the username, and click the "FORGOT PASSWORD" button. A link will be sent to the email address and prompt a password reset.
The HELP Button will open a window to allow users to search for Helpdesk Articles or Contact Fexa directly. A Fexa Helpdesk Support staff will be in touch upon request for help.
In the case of SSO (Single Sign ON) and Fexa
When users are set up through SSO - they would be logging in through the SSO link associated with their Fexa Account. They will not have a password.
The Customer's IT department will need to be contacted with any SSO login issues or a request for a new account.