IVR Check In/Out Instructions

Step 1: Dial the Clients IVR Number

• Each Fexa client has their own IVR number.
• The IVR number will be provided by the client and can also be found on the work order.

Step 2: Select a Language

• For English, press 1
• For Spanish, press 2
• For French, press 3

Step 3: Enter your 4 digit IVR ID

• This can be found on the emailed work order.

Step 4: Enter the Assignment ID, then press #

• This can be found on the emailed work order.

Step 5: Check In/Check Out

• Press 1 to check in
• Press 2 to check out

Step 6: Select a Check Out Option

Please note these options vary by client - SAMPLE options below:

• Press 1 for Checked Out Work Complete
• Press 2 for Checked Out Needs Proposal
• Press 3 for Checked Out Recurring Service
• Press 4 for Checked Out Parts Needed
• Press 5 for Checked Out Location Closed
• Press 6 for Checked Out Turned Away
• Press 7 for Checked Out Equipment Issue