- Enter the Email Address. The email address has to match exactly as listed or you will not receive the email to update your password.
- Click forgot password (Password Reset Email will be sent to the email mentioned above)
Click Change my Password in the email. Then reset your password (8 characters has to include uppercase, lowercase, and number).
If you do not receive an email after clicking "Forgot Password", you can also check your spam folder or ensure Fexa.io is allow-listed. However, this probably means that a different email address was used to set up your provider account OR you do not have a provider record set up in Fexa. You may be able to reach out to Fexa to create a log in for you. If we are able to do this for the customer you are working with, please create a support ticket. We will need to know your company name, first/last name, and business address in order to create a user record for you. If we cannot create a user for you on behalf of our customers, we will provide next steps!