Creating a Thorough Fexa Help Desk Ticket to Receive Speedy and Efficient Solution Turnaround

Everyone knows how to create a help desk ticket by now. There is an article in the knowledge base demonstrating the basics and showing how to view related and suggested articles in the knowledge base.

https://fexa.zendesk.com/hc/en-us/articles/360037381332-Submitting-a-Helpdesk-Ticket

It may not seem obvious, but one of the best tips we can offer is to provide as much information as possible in the help desk ticket to prevent a long chain of back and forth of clarifying questions and answers. When experiencing issues beyond the basic “stuck in status” or password reset, the Fexa Support team will need to be able to recreate the problem at hand to solve it quickly and efficiently.  Some of the top helpful things to include in a ticket are:

1. Work Order Number
2. Invoice Number
3. Screen Shots or Video Recordings
4. (For Vendors) The full name of your company
5. (For Store, District and Regional Managers) The Store Location or Identifier
6. A Use-Case explanation

When experiencing performance issues, some things to check first include:

1. Internet Service and Network Connections
2. Clear your cache and cookies
3. Restart your computer/browser
4. Check for updates when using the App

We love our customers and look forward to answering your questions and assisting daily with every challenge.