The section of the dashboard gives information regarding Workorders.
- This shows you information on workorders such as:
- If workorders are pending since more than 15, 30, and 45 days ago.
- Highlight Workorders that need attention as they are past deadline.
- The status of workorders that are still in-progress
- The trend of workorders with 1:1 assignments and those with >1 assignments, and indicating if there is a rise of the more complex workorders
- The amount of workorders based on their class
- The trend of resolution times and number of workorders created per day
KPIs
Workorders Aging - Open Work Orders to Date | This shows the count of workorders that are still in open status. They are grouped by the range of how long they have remained in the open status, being:
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Workorders Past Deadline | This shows the count of workorders that are still in open status and which are already aging past their response deadline |
Workorders Deferred to Date | This shows the count of workorders that are in the "On Hold" status |
Vendor Proposals to Date | This shows the total count of vendor quotes to date |
Open Vendor Proposals | This shows the total count of vendor quotes that are currently in open status |
Work Orders Avoided to Date | This shows the total count of workorders that are have been tagged as call avoided |
Charts
In Progress Workorders to Date | Chart displays the count of open workorders and their split based on the range of days they have remained open, and their status. |
Assignment Count vs. Workorder Count | Chart displays the total count of created assignments and created workorders in a monthly trend. |
Avg Workorder Resolution Time | Chart displays the monthly trend of the average time to complete a workorder. This is taken as the number of days difference between the workorder completion date and the workorder creation date. The monthly trend is based on when the workorder was created. |
Workorders Created by Class During Period | Displays the count of workorders grouped by their workorder class. |
Avg. Workorders Created per Day During Period | Chart displays the average daily count of workorders that get created in a monthly trend. |