The use of Provider Default Assignments allow our customers to automatically dispatch Service Providers to work orders. Zones can drive these default assignments so specific providers are assigned to specific service areas. Please review the Zone articles first in order to add zones to Default Provider Assignments.
Defaults are located under Administration > Defaults and then Provider Assignments is a subcategory of Defaults.
When looking at the Provider Default Grid, Zone appears as a column:
Zones can be found in the Navigational Menu Panel under Administration, as the very last item under Selectables.
Zones can be created by adding postal codes. Providers have service areas, which are connected to the zones (after added on the vendor record) and are categorized by postal codes.
Once you add a zone to the Default Provider assignments, the provider should assign it correctly when a work order is created for a store in that zone!
Zones can also be included on the import template for Provider Default Assignments: